Contact & support
Questions, bug reports and privacy requests all go to one inbox.
To help us answer faster, include
- The game’s name.
- Your device model and Android version.
- The game version, if you know it.
- What happened, and what you expected to happen.
Privacy policies
Common questions
How do I delete my game data?
Clear the game’s data in Settings › Apps › the game › Storage, or uninstall it. This deletes the copy on your device. If your device backs up app data, manage those backups in your device’s backup settings. We don’t keep a copy.
How do I change my ad privacy choices?
In the game, go to Settings › Ad privacy › Privacy choices. This option appears when a consent review is required for your region. You can also reset or delete your advertising ID in your Android settings.
How do I stop reminders?
Go to Settings › Apps › the game › Notifications and turn them off.
I watched an ad but didn’t get my reward
Check your internet connection and try again. If it keeps happening, email us with the time it happened and the game version.
Can I move my progress to a new phone?
We don’t run a cloud-save service, so we can’t move or restore progress for you. Depending on your device, Android’s own backup may transfer app data when you set up a new phone.